We at Musical Collection. want you to be stoked with your gear! However, we understand that sometimes things don't go exactly as planned. Here's the scoop on returns and refunds:

Got a Misprint, Damage, or Defect?

Fear not, fellow music lovers! If your Music Threads swag arrives misprinted, damaged, or defective, we'll be happy to replace it at no cost to you or issue a full refund. Just shoot us a message with a photo of the issue within 30 days of receiving your order (we like to keep things efficient!), and our awesome customer service team will get you back in no time. You can reach us at here. Please include a description, your photos, order numbers, etc.

How long does it take to review return and refund claims for a Misprint, Damage, or Defect?

Once we receive your email with a description of the Misprint, Damage, or Defect, your photos, order numbers, etc, we will review your claim within 1-2 business days and notify you of the outcome. If the Misprint, Damage, or Defect is accepted, we'll be happy to replace it at no cost to you or issue a full refund.

How long does it take to process exchanges for a Misprint, Damage, or Defect?

Our standard dispatch time is 3-7 business days, plus shipping times. Please refer to our Shipping Policy

How long does it take to issue a refund for a Misprint, Damage, or Defect?

Once your Misprint, Damage, or Defect item has been accepted, we will process your refund back to your payment card within 1 business day, and you should receive it in your account within 3 - 5 business days. 

Change of Heart?

While we can't offer returns for buyer's remorse, we encourage you to double-check our size charts on your product page before placing your order to ensure the perfect fit for your next adventure.

Read our full policy here.

Yes, we will email you a tracking number when your order is sent to you.

Typically, it takes 3-7 business days to get your order packed and shipped. Then, it's off on its adventure to you! Shipping times vary depending on your location:

USA and Canada: 2-6 business days (because let's be honest, you deserve it fast!)

Yes, we offer gift cards in various denominations here. They make the perfect gift for music enthusiasts!